Hello
customers are saying they are not getting the email to say that the item is coming and the tracking number whwn i say they are shipped and clicjk the email button

which section and page do i need to find and how do i make it work properly

thanks

Hi Ian
The email is set in the ECT Admin -> Email Messages page and the one for the order status is right at the top of the list.
One thing I would try is make sure that the lines in your email are split up. For example, instead of...

This is line one<br>This is line two<br>This is line three

...have...

This is line one<br>
This is line two<br>
This is line three

Vince

Click Here for Shopping Cart Software
Click Here to sign up for our newsletter
Click Here for the latest updater

<p>Dear %ordername%,</p>
<p>Thank you for your order - This is an automated service please do not reply to this email.<br /><br /><b>Your order status is as follows:</b> Your order id %orderid% from %orderdate% has been updated to %newstatus% on %date%</p>

<p>{%statusinfo%}</p>
<p><br />{<strong>Your Tracking Number is %trackingnum% </strong>}<br /> </p>

sorry it currently loooks like this

and i think it maybe to do with the email sending address sales@curiosity-corner.com

wanted to put a company logo at the top

to make it look nice

Gary over at I.T.Zap has a great addon for this

https://itzap.com.au/ecommerce-templates-ectadmincustom-css-and-thanks-receipt-css