Hello customers are saying they are not getting the email to say that the item is coming and the tracking number whwn i say they are shipped and clicjk the email button
which section and page do i need to find and how do i make it work properly
Hi Ian The email is set in the ECT Admin -> Email Messages page and the one for the order status is right at the top of the list. One thing I would try is make sure that the lines in your email are split up. For example, instead of...
This is line one<br>This is line two<br>This is line three
...have...
This is line one<br> This is line two<br> This is line three
<p>Dear %ordername%,</p> <p>Thank you for your order - This is an automated service please do not reply to this email.<br /><br /><b>Your order status is as follows:</b> Your order id %orderid% from %orderdate% has been updated to %newstatus% on %date%</p>
<p>{%statusinfo%}</p> <p><br />{<strong>Your Tracking Number is %trackingnum% </strong>}<br /> </p>