Hi all
I'm working on a new website for a client in the UK. They have recently just set up a PayPal account to take payments using the ECT Cart. The ECT set up in the payment providers seems to have worked and retrieved the correct details for their account (client ID, Password, Merchant ID)
1st Test - paying by PayPal, worked
2nd test - paying by credit/debit card, worked but had an authorisation error.

PayPal had the payments status showing as on hold in the clients account. This apparantley happens with new sellers and new accounts.

So, moving on... i tried some more Live tests and now things are not working.

3rd - paying by credit/debit card.. the checkout flow works to asking for card details, but when i click submit it just gives an error message saying "Something went wrong, we'll take you back to checkout, so you can try again"

4th - tried same purchase with my PayPal account (that worked on 1st test) and this time the error message is saying " Payment can't be completed due to international regulations"

Before chasing my own tail and speaking with Paypal, if anyone has some experience of this or can help in any way, it would be greatly appreciated.

Thanks

Hi there
This does sound a bit like the account hasn't finished being set up yet. Is that possible?

Vince

Click Here for Shopping Cart Software
Click Here to sign up for our newsletter
Click Here for the latest updater

Hi Vince, sorry for the delay in posting back.

Yes you were right!
After accessing their PayPal account...It was one account verification process that had been missed by the client themselves. Once that was resolved all issues have gone and the ECT is working as expected.

It seems a new PayPal account goes through more verification processes since the last time i set one up for myself and i thought it was a more complicated issue than it was.
One lives and learns!

Thanks for the quick response as always