The ongoing saga of paypal checkout errors the customer is looking at TakePayments who does their in shop payment system and was asking if this is a known provider that we might switch to? Or is there a more relaiable payment system than PayPal that we could look at?

Hi there
What are the errors with PayPal Checkout and is this something we are looking into with you?

Vince

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Hi Vince

About 2 0r 3 weeks back we started getting a high number of failed paypal payments - the site has been very robust and sconsistant for years (we did the update about 12 months or maybe a little less) and since then absolutely solid - in the last 30 orders about 15 have failed (previously we had no failures) so I posted on here asking if there were any changes on paypal or if others were having issues - a bit of an inconclusive answer so the customer has started talking to TakePayments who are a Global Payment company - sio I assume the global payment is the gateway https://www.takepayments.com/developer-support/shopping-carts/ but doesnt list ecommerce templates as a compatible platform - I have spoken with the technical team through one of their salesman and they are confident of compatibility so... awaiting the details to run both this and paypal alongside each other.
(im still trying to retire lol when I try customers get intouch with "urgent" problems) another query - we seem to have lost the autoresponders with the smtp mail - so goin to change that over to a different smtp mailsend email address (hotmail) and see if that fixes it
Hope your well and thanks for taking time to reply

Kind Regards
Richard

Hi Richard
It's worth updating the cart as there are better methods to handle failed transactions now. But I wouldn't go throwing the baby out with the bathwater and drop the most widely used payment system by far because of a run of failed transactions. There could be legitimate reasons why these transactions failed.

Vince

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Hi Vince ill get you to update the cart if I may this week, there is a bit of “code” on it for email for price and such like that db dave helped with years ago that needs to be taken into account

Hi Richard
Ok, send me an email with the details (vince AT ecommercetemplates DOT com)

Vince

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Will do on monday :)

just emailed you :)

Just wanted to publicly thank Vince for his time and putting up with my daft questions.
Next its looking at evo payment providers - a global pauyment company ... customer has signed ith them who ever they are lol so will probably be back to ask more questions :( sorry