In the last week, my PayPal payments has stopped working. I thought maybe I needed to update, so i updated the ecommercetempales to version 7.8.6 and I am still getting the same error message

Error, couldn't connect to https://api-m.paypal.com/v2/checkout/orders (-2147012739).<br>An error occurred in the secure channel support

I've tried several times to erase my PayPal set up on ecommercetemplates them re-connect the PayPal and still getting unauthorized orders all saying the above error

https://www.beanbag.com/wjsails.htm

Scott

Just ran the test on my site and got

Testing URL: https://ipnpb.sandbox.paypal.com/cgi-bin/webscr
Result : INVALID
This is a good/correct result as it shows that communication with the PayPal server was successful and the transaction was of course rejected as invalid.

Scott

When I try to order I get a pop up when I choose pay with a credit card

Error: Unexpected token 'E', "Error, cou"... is not valid JSON

Scott

Hi Scott
Is it possible you are using an older Windows server? I've been working through an issue with another merchant and I think this was because of the TLS cipher suites that PayPal would accept but I have reason to believe it may be resolved now. Could you check again?

Vince

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Still getting the same result

Error: Unexpected token 'E', "Error, cou"... is not valid JSON

Everything worked a week ago, then it stopped.... so I updated to 7.8 and still is not working
Checked any my server is using TSL 1.2

I was using a Braintree SDK - for Live Account and there seems to be no way to erase that sdk... but I have gone thru the PayPal setup now about 20 times and it created new SDK and connected using them

I'm using a new ViciSoft_SL SDK and it is live??? SO PayPal setting seem ok.


I have not gotten any orders to process since last Friday... I'm loosing orders now.


In my admin under PayPal Checkout I see this message

PayPal: The all-in-one checkout solution

Error!
#10005; There was an error connecting your PayPal account.


Error!
#10005; There was an error connecting your PayPal account.


Funny thing is when i go to try to run an order, I can not get into Paypal, or venmo, or where you enter a credit card 99% of the time. But out of about 40 tries at placing an order, I did connect 2 out fo those 40.... thought I had it fixed only to fine out next order failed again giving the
Error: Unexpected token 'E', "Error, cou"... is not valid JSON

Just checked with my host Hostek.com and they replied
Our servers are updated to use ColdFusion 2023. Can you please make sure that the codes are compatible to work with ColdFusion 2023 version with the help of the developer?


Scott

Hi Scott

quote:

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Is it possible you are using an older Windows server?

---

If you go to the admin home page and scroll down you should see the Server Software near the bottom. Can you let me know what that is?

quote:

---

Checked any my server is using TSL 1.2

---

It may be but it may not be using a cipher suite that is compatible with PayPal.

quote:

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Our servers are updated to use ColdFusion 2023. Can you please make sure that the codes are compatible to work with ColdFusion 2023 version with the help of the developer?

---

ColdFusion doesn't really have anything to do with this.

Vince

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Debug Info
Server Software: Microsoft-IIS/10.0
VBScript Version: VBScript 5.8


Hostek.com just replied back the following when i showed them the error

Hello,
This appears to be a JSON parsing issue. It's a coding error caused by the assumption that the input data is in JSON format when it isn't. The data should be validated or inspected before attempting to parse it. It's advisable to wrap the JSON parsing logic in a <cftry> block to handle errors gracefully. This should be reviewed and corrected by a ColdFusion developer.
Regards,
Nivin

Scott

Hi Scott
The actual error here is that the server you are on can't connect to PayPal to get the access token. Can you send me the site FTP login to my email (vince AT ecommercetemplates DOT com) and I'll set up a test so we can illustrate this to your host.

Vince

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Vince

Just emailed you the ftp login

Also, Hosting company Hostek finally wrote back and said

Hello,
Can you please let us know if your application connects to PayPal via the URL "https://api-m.paypal.com/v2/checkout/orders" as stated in your 'ChatGPT' reply, or a different URL? Once we have the PayPal URL your site connects to, we can obtain the SSL from that site and add it to the ColdFusion 2023 java keystore to resolve this issue.
This addition to the Java keystore will require a restart of the ColdFusion 2023 service to complete, we cannot restart until after 10 PM tonight to prevent disruption of other sites on the shared server.

Is that the correct address they should be fixing?



Scott