Problems assigning postal zones

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tolefriends ECT Moderator Venezuela 3849 Posts	Posted - 07/03/2025 : 23:59:28 Good Morning, the client lives in Maryland (ZIP 01824). She has problems with shipping charges. Weight based shiping is set up. But recently a 4.5 lb order to California was charged with $ 2.00. The client now sent me a USPS chart but, as I live in Germany where there are no postal zones, I am not sure how to set this up. At this moment Postal zones are set up like The client asked me to set these up and sent me a document, which I do not understand https://maureen-baker.com/USPS-DomesticZone.pdf Thanks in advance for the help User Manual ASP Parameters PHP Parameters Anne Strebe Webhosting & Design ECT carts, Installation, mods & updaters
dbdave ECT Moderator USA 10530 Posts	Posted - 07/04/2025 : 09:12:53 Hi, you don't really need the postal zones if you are looking to just charge a flat rate for the entire US. There are more than 10,000 postal zones in the US so I double you want to create 10,000 entries. It may be best if we unstand the need of your customer so we can make a recomendation as to the setup
tolefriends ECT Moderator Venezuela 3849 Posts	Posted - 07/04/2025 : 10:28:05 Thanks for your reply dbdave. The customer wants me to set up shipping so that the correct amount of shipping will be charged. She recently received an order for an item with 4.5 lbs where the setup (weightbased) charged $ 2.00 for shipping. According to the client shipping should have been around $ 20.00 For one I know the client as wrong weights in many products and/or options. This is something I told her several times and she promised to work on this. But there is definitely an issue with the way the system calucaltes the shipping because the weight on order 555 was correct in products. I also tried to set her shipping to USPS shipping but apparently she has two different usernames and passwords and when the shipping was set to USPS testorders showed up with wrong password and user. Unfortunately the client has as little knowledge as I have. But my excuse is that I do not live in the USA; Germany does not have postal zones. Dbdave I can give you access to the client´s admin panel if you think this would help. User Manual ASP Parameters PHP Parameters Anne Strebe Webhosting & Design ECT carts, Installation, mods & updaters
dbdave ECT Moderator USA 10530 Posts	Posted - 07/04/2025 : 17:08:32 How does your customer show order? Do they use USPS? As for the calculation on that order, the order was 4.5 lbs and you have the set to charge $1.50 at 2lbs, although I'm not sure where the extra 50 cents came from unless you have setup a handling charge perhaps. I think USPS setup may be the best way forward. Thanks, David
tolefriends ECT Moderator Venezuela 3849 Posts	Posted - 07/05/2025 : 10:47:14 Hi Dbdave, sorry that I did not reply earlier. I was all morning getting dialyse and upon return home needed to rest. The client told me at one time that she preferred USPS but apparently she had registered with USPS a long time ago and a couple weeks ago registered for the second time. When I tried to make a test order, I got a an Authorization Failure perhaps username and/or password are incorrect. This was with the username and password she sent me recently. As mentioned before, I can give you access to the admin panel and the client would definitely pay you if you are able to fix this mess. User Manual ASP Parameters PHP Parameters Anne Strebe Webhosting & Design ECT carts, Installation, mods & updaters
Vince Administrator 43044 Posts	Posted - 07/05/2025 : 12:14:53 Hi Anne The USPS stopped requiring a password a while back, but the username should be in this kind of format... 111XXXXX1111 Do you have a username like that? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
tolefriends ECT Moderator Venezuela 3849 Posts	Posted - 07/05/2025 : 20:59:40 Hi Vince, thanks no she registered for the second time about on June 27th 10 with maureenjbaker all lower case password is 101458Ba. User Manual ASP Parameters PHP Parameters Anne Strebe Webhosting & Design ECT carts, Installation, mods & updaters
Vince Administrator 43044 Posts	Posted - 07/06/2025 : 03:02:46 Hi Anne But that sounds more like a USPS account login. Did she try the registration page as detailed here? https://www.ecommercetemplates.com/help/usps.asp Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
tolefriends ECT Moderator Venezuela 3849 Posts	Posted - 07/06/2025 : 03:35:09 Vince, I am not sure, would have to ask her. Do you think I can do this for the client? User Manual ASP Parameters PHP Parameters Anne Strebe Webhosting & Design ECT carts, Installation, mods & updaters
Vince Administrator 43044 Posts	Posted - 07/07/2025 : 01:19:08 Yes, it's really just filling out a registration form and replying to an email. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
tolefriends ECT Moderator Venezuela 3849 Posts	Posted - 07/07/2025 : 01:50:27 Thanks Vince User Manual ASP Parameters PHP Parameters Anne Strebe Webhosting & Design ECT carts, Installation, mods & updaters
tolefriends ECT Moderator Venezuela 3849 Posts	Posted - 07/07/2025 : 02:22:37 I just registered for the client`s site with USPS and USPS shipping still does not work. I am constantly getting an error message As the site is life, need to set it back to weightbased until USPS can be resolved. User Manual ASP Parameters PHP Parameters Anne Strebe Webhosting & Design ECT carts, Installation, mods & updaters
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