Having a problem with FedEX when a package exceeds 110 pounds. At a 110 pounds the shipping is around $250. At 111, it is around $650. The "splitpackat" is set at 70 pounds. Does it not work with FedEX as I see in the help files it only mentions UPS and USPS.

Side note, when I tested those weights through FedEX's website using one box, the price also jumps dramatically gong from 100 to 111 pounds, so obviously 110 pounds is a cutoff set by FedEX for one box.

Marshall
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Hi Marshall, try this...
Go to Admin>Store Admin>Store Settings>Enable XML / JSON request Logging:
Turn that on and try the test order again.
Then turn that off and go to your Activity and check what's being sent to fedex.
I used fedex for years, the splitpackat setting should work.

Thanks,
David

I will give it a try. Thanks, David.

I did what you said, though I have no idea what it means.
What exactly am I looking for in the Event Data popup?


Marshall
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On the outbound call typically you can see what's being sent to fedex.
Can you post it here?
David

I assume you are referring to the Request and not the Response?

Marshall
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You go it!
David

Here is the REQUEST, with a few things edited out.

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:v9="http://fedex.com/ws/rate/v9"><soapenv:Header/><soapenv:Body><v9:RateRequest><v9:WebAuthenticationDetail><v9:CspCredential><v9:Key>mKOUqSP4CS0vxaku</v9:Key><v9:Password>IAA5db3Pmhg3lyWW6naMh4Ss2</v9:Password></v9:CspCredential><v9:UserCredential><v9:Key>USERCREDENTIAL</v9:Key><v9:Password>PASSWORD</v9:Password></v9:UserCredential></v9:WebAuthenticationDetail><v9:ClientDetail><v9:AccountNumber>ACCOUNT#</v9:AccountNumber><v9:MeterNumber>266600970</v9:MeterNumber><v9:ClientProductId>IBTP</v9:ClientProductId><v9:ClientProductVersion>3272</v9:ClientProductVersion></v9:ClientDetail><v9:TransactionDetail><v9:CustomerTransactionId>Rate Request</v9:CustomerTransactionId></v9:TransactionDetail><v9:Version><v9:ServiceId>crs</v9:ServiceId><v9:Major>9</v9:Major><v9:Intermediate>0</v9:Intermediate><v9:Minor>0</v9:Minor></v9:Version><v9:ReturnTransitAndCommit>true</v9:ReturnTransitAndCommit><v9:RequestedShipment><v9:DropoffType>REGULAR_PICKUP</v9:DropoffType><v9:PackagingType>YOUR_PACKAGING</v9:PackagingType><v9:Shipper><v9:Address><v9:PostalCode>30241</v9:PostalCode><v9:CountryCode>US</v9:CountryCode></v9:Address></v9:Shipper><v9:Recipient><v9:Address><v9:StreetLines>STREET</v9:StreetLines><v9:City>CITY</v9:City><v9:StateOrProvinceCode>TX</v9:StateOrProvinceCode><v9:PostalCode>75791</v9:PostalCode><v9:CountryCode>US</v9:CountryCode><v9:Residential>true</v9:Residential></v9:Address></v9:Recipient><v9:SpecialServicesRequested></v9:SpecialServicesRequested><v9:CustomsClearanceDetail><v9:CustomsValue><v9:Currency>USD</v9:Currency><v9:Amount>1365.65</v9:Amount></v9:CustomsValue></v9:CustomsClearanceDetail><v9:RateRequestTypes>ACCOUNT</v9:RateRequestTypes><v9:PackageDetail>INDIVIDUAL_PACKAGES</v9:PackageDetail><v9:RequestedPackageLineItems><v9:InsuredValue><v9:Currency>USD</v9:Currency><v9:Amount>1365.65</v9:Amount></v9:InsuredValue><v9:Weight><v9:Units>LB</v9:Units><v9:Value>117.0</v9:Value></v9:Weight><v9:SpecialServicesRequested></v9:SpecialServicesRequested></v9:RequestedPackageLineItems></v9:RequestedShipment></v9:RateRequest></soapenv:Body></soapenv:Envelope>

I noticed it has residential as 'true' though it was not set for residential delivery. It that determined by FedEx?

Marshall
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It does show one package for 117.0 lbs.
For FedEx, there is no residential and commercial - if Fedex Ground is selected that is a commercial delivery.
If FedEx Home Delivery is selected, that is a residential delivery and the rates reflect that.
In your original post you wrote The "splitpack" is set at 70 lbs.
Please check to be sure that is actually splitpackat=70

Thanks,
David

It is in there, but so is this, I just noticed

splitpackat=70
nosplitlargepacks=TRUE

I am not familiar with the nosplitlargepacks and cannot locate any information on it. Guessing that might be causing the problem?


Marshall
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Comment that one out and see what you get.
David

Will do.

RESULTS.

I commented that out and the first thing I noticed is FedEx ground is no longer showing up as an option.

As for pricing, when the weight is under 111 pounds, it is $216.96 with Home Delivery and when over 111, $75.42. I also noticed if you edit the order, FedEx Ground does not appear there wither unless you select "COM" in the drop down versus "RES." It did appear before removing the nosplitlargepacks.

Marshall
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Seems removing nosplitlargepacks=TRUE had some side effects aside from FedEx Ground not showing up. It also gave a shipping price for orders over 150 pounds which it did not do before. When it reached 150, it went to freight shipping only. I put nosplitlargepacks=TRUE back in.

Marshall
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Hi Marshall
I've been trying this here and the splitting of packs seems to work as expected. Also, FedEx Ground / FedEx Home Delivery will follow the "commerciallocation" setting, again as expected. Did you want to let me know some details such as source / destination zips and what you would expect the rates to be as for the FedEx website and I can see if I can recreate your problem?

Vince

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Not familiar with "commerciallocation" and it is not in the includes.asp file. My original post should provide you with a summary of the problem.

Marshall
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