Having a problem with FedEX when a package exceeds 110 pounds. At a 110 pounds the shipping is around $250. At 111, it is around $650. The "splitpackat" is set at 70 pounds. Does it not work with FedEX as I see in the help files it only mentions UPS and USPS.

Side note, when I tested those weights through FedEX's website using one box, the price also jumps dramatically gong from 100 to 111 pounds, so obviously 110 pounds is a cutoff set by FedEX for one box.

Marshall
CENLYT Productions - ms designs
Affordable Web Design
Custom Ecommerce Designs
Responsive Websites
Cenlyt.com

Hi Marshall, try this...
Go to Admin>Store Admin>Store Settings>Enable XML / JSON request Logging:
Turn that on and try the test order again.
Then turn that off and go to your Activity and check what's being sent to fedex.
I used fedex for years, the splitpackat setting should work.

Thanks,
David

I will give it a try. Thanks, David.

I did what you said, though I have no idea what it means.
What exactly am I looking for in the Event Data popup?


Marshall
CENLYT Productions - ms designs
Affordable Web Design
Custom Ecommerce Designs
Responsive Websites
Cenlyt.com

On the outbound call typically you can see what's being sent to fedex.
Can you post it here?
David

I assume you are referring to the Request and not the Response?

Marshall
CENLYT Productions - ms designs
Affordable Web Design
Custom Ecommerce Designs
Responsive Websites
Cenlyt.com

You go it!
David

Here is the REQUEST, with a few things edited out.

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:v9="http://fedex.com/ws/rate/v9"><soapenv:Header/><soapenv:Body><v9:RateRequest><v9:WebAuthenticationDetail><v9:CspCredential><v9:Key>mKOUqSP4CS0vxaku</v9:Key><v9:Password>IAA5db3Pmhg3lyWW6naMh4Ss2</v9:Password></v9:CspCredential><v9:UserCredential><v9:Key>USERCREDENTIAL</v9:Key><v9:Password>PASSWORD</v9:Password></v9:UserCredential></v9:WebAuthenticationDetail><v9:ClientDetail><v9:AccountNumber>ACCOUNT#</v9:AccountNumber><v9:MeterNumber>266600970</v9:MeterNumber><v9:ClientProductId>IBTP</v9:ClientProductId><v9:ClientProductVersion>3272</v9:ClientProductVersion></v9:ClientDetail><v9:TransactionDetail><v9:CustomerTransactionId>Rate Request</v9:CustomerTransactionId></v9:TransactionDetail><v9:Version><v9:ServiceId>crs</v9:ServiceId><v9:Major>9</v9:Major><v9:Intermediate>0</v9:Intermediate><v9:Minor>0</v9:Minor></v9:Version><v9:ReturnTransitAndCommit>true</v9:ReturnTransitAndCommit><v9:RequestedShipment><v9:DropoffType>REGULAR_PICKUP</v9:DropoffType><v9:PackagingType>YOUR_PACKAGING</v9:PackagingType><v9:Shipper><v9:Address><v9:PostalCode>30241</v9:PostalCode><v9:CountryCode>US</v9:CountryCode></v9:Address></v9:Shipper><v9:Recipient><v9:Address><v9:StreetLines>STREET</v9:StreetLines><v9:City>CITY</v9:City><v9:StateOrProvinceCode>TX</v9:StateOrProvinceCode><v9:PostalCode>75791</v9:PostalCode><v9:CountryCode>US</v9:CountryCode><v9:Residential>true</v9:Residential></v9:Address></v9:Recipient><v9:SpecialServicesRequested></v9:SpecialServicesRequested><v9:CustomsClearanceDetail><v9:CustomsValue><v9:Currency>USD</v9:Currency><v9:Amount>1365.65</v9:Amount></v9:CustomsValue></v9:CustomsClearanceDetail><v9:RateRequestTypes>ACCOUNT</v9:RateRequestTypes><v9:PackageDetail>INDIVIDUAL_PACKAGES</v9:PackageDetail><v9:RequestedPackageLineItems><v9:InsuredValue><v9:Currency>USD</v9:Currency><v9:Amount>1365.65</v9:Amount></v9:InsuredValue><v9:Weight><v9:Units>LB</v9:Units><v9:Value>117.0</v9:Value></v9:Weight><v9:SpecialServicesRequested></v9:SpecialServicesRequested></v9:RequestedPackageLineItems></v9:RequestedShipment></v9:RateRequest></soapenv:Body></soapenv:Envelope>

I noticed it has residential as 'true' though it was not set for residential delivery. It that determined by FedEx?

Marshall
CENLYT Productions - ms designs
Affordable Web Design
Custom Ecommerce Designs
Responsive Websites
Cenlyt.com

It does show one package for 117.0 lbs.
For FedEx, there is no residential and commercial - if Fedex Ground is selected that is a commercial delivery.
If FedEx Home Delivery is selected, that is a residential delivery and the rates reflect that.
In your original post you wrote The "splitpack" is set at 70 lbs.
Please check to be sure that is actually splitpackat=70

Thanks,
David