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gemsbodyjewellery
Ecommerce Template Guru

United Kingdom
1316 Posts

Posted - 02/28/2026 :  04:46:56  
I have got a couple of products that are product discount exempt, but they are not free shipping exempt. (so they can't use a discount code on those items, but they should still count towards the total for free shipping).

The cart shows the message You are only £xx away from Free Shipping on the cart page, but when the threshold is met, it still shows a shipping estimate and when it actually gets to the shipping page in checkout it is charging people shipping.

Edited by - gemsbodyjewellery on 02/28/2026 04:57:09

Vince
Administrator

43347 Posts

Posted - 03/13/2026 :  09:17:53  
Hi Gemma
Sorry for the wait but there is a fix for this now in the v7.9 updater.

Vince

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gemsbodyjewellery
Ecommerce Template Guru

United Kingdom
1316 Posts

Posted - 03/26/2026 :  04:45:22  
Perfect thank you

gemsbodyjewellery
Ecommerce Template Guru

United Kingdom
1316 Posts

Posted - 03/26/2026 :  05:21:19  
There is still a small issue with the "You are only £xx away from Free Shipping." message.

I have an engraving service which is shipping exempt, but also free shipping exempt.

The reason is that sometimes people buy products but then come back and ask for engraving afterwards, so the engraving comes through on a separate order. In this case I don't want shipping to be charged on it. However, if the engraving is added as part of the initial order, I do not want it to count towards the free shipping threshold.

I have a free shipping threshold at £100.

If I add three bracelets at £25 each, that's £75 total. If they add engraving at £10 the message incorrectly reads "You are only £15.00 away from Free Shipping." It should still be £25 away from free shipping because the engraving doesn't count.

If I add a further 2 lots of engraving, so three bracelets and three lots of engraving. The total is £105.
The "You are only £xx away from Free Shipping." message disappears, even though there is still £25 needed to get free shipping.

The good news is that the actual functionality is working as it should, so the site is charging shipping as I want to. It's only the message that is incorrect, i am concerned that it telling people they are closer to free shipping than they actually are, which is misleading.
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