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 Moved Domain Name - website stopped working
Author « Topic »  

mikeod
Starting Member

United Kingdom
1 Posts

Posted - 03/10/2026 :  09:43:40  
Hi there,

I have an older version PHP site that i created for a company that has been running perfectly well. (Ionos)

The company have decided to move to another developer/hosting provider and in the first part of that process they have moved the domain name to the other provider but still pointed the domain back to the original website.

However, in this process the website has stopped working.
It is pointing to the correct original webspace but nothing is shown on the screen (the page titles can been seen in viewsource).

I just wondered if some one might be able to help diagnose the problem?

I haven't listed the domain name as view source lists the following details!

$db_username = ""; // Your database login username
$db_password = ""; // Your database login password
$db_name = ""; // The name of the database you wish to use
$db_host = "";


Edited by - mikeod on 03/10/2026 10:00:53

dbdave
ECT Moderator

USA
10668 Posts

Posted - 03/10/2026 :  15:57:52  
It's going to hard to troubleshoot from here I think.
Did they simply point the domains "A" record to the IP address of the old site?
Can you access the old location using the IP address?
Have you asked your (old and new) host to take a look at this?
Have you checked the server logs to see what's showing?

Thanks,
David
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