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 ASP (Windows server) versions
 UPS International Rates throwing a 500 error
Author « Topic »  

Graham Slaughter
Ecommerce Template Expert

856 Posts

Posted - 08/31/2026 :  11:07:28  
International customer (Canada) was getting errors on the cart page.

We loaded his cart and address to try it ourselves and the page crashed:

Error Type:
Microsoft VBScript runtime
(0x800A01B6)
Object doesn't support this property or method: 'ratedshipments.items'
/vsadmin/inc/uspsshipping.asp, line 451


Anybody else having issues?

Do we have a way to help these errors degrade gracefully if UPS screws things up again instead of taking down the entire cart page?

Vince
Administrator

43466 Posts

Posted - 08/31/2026 :  12:01:24  
Hi Graham
Could you try updating to make sure you have the latest updates, and if that doesn't work send me the site FTP login and how to recreate this and I'll take a look? I've tried with Canadian addresses and don't have a problem here.

Vince

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Graham Slaughter
Ecommerce Template Expert

856 Posts

Posted - 08/31/2026 :  12:54:08  
Thanks Vince. I'll pour through the updated 8.0
I'm on some older code. It may just be my fault for not being up to date. I'll report back and let you know what I find. Thanks for the confirmation of working on your end.

Graham Slaughter
Ecommerce Template Expert

856 Posts

Posted - 08/31/2026 :  14:08:34  
It looks like the issue persists in 8.0, so it's not just 7.6 we are on.

We are only seeing it today because of our exact setup with UPS. Apparently the bug isn't one that shows up in all UPS calls.

I have the issue fixed. I'll email you a breakdown directly. Hit me up if you need any info.

Vince
Administrator

43466 Posts

Posted - 09/01/2026 :  03:09:53  
Thanks to the incredibly useful details provided by Graham there are important changes now in both versions of the updater for UPS shipping.

Many thanks Graham !!

Vince

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