Need help figuring this out.

Invalid Response From UPS Server

Could it be something that needs to be entered into the "includes.asp"?

Thank you for your support.

Hi Mike, did you turn on logging in the admin main settings to see the api call and response?
Thanks,
David

No I did not.

Would that be "Enable XML / JSON request Logging:"?

Thanks
Mike

Hi Mike, you got it...
Turn it on and run a test order - just to get rates and no need to complete the order.
Then in your admin log you will see the API call and response.
Generally there are two - one for the credentials and then another for the actual rate call.

NOTE - There were some major changes more than a year ago and everyone needs to go to UPS and get new api credentials, but I expect you would have been getting errors long ago if this had not already been done.

Thanks,
David

I turned it on and get the same error.

It has been quite a while that orders have not been going thru.

We were unaware of these UPS changes.

What would be the fix for the UPS api?

New credentials in the UPS Admin?

Thanks,
Mike

Hi Mike, I recall a long thread on UPS and found it here - the 4th page see my post
https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=116431&whichpage=4

quote:

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Create a UPS Developer account by clicking here https://developer.ups.com/.
On the UPS Developer home page, click on "Create an Application"
Click on "Add App".
In answer to: "I need API credentials because " - "I want to integrate UPS technology into my business".
Select your UPS account that you want to link to this App.
Fill out your contact details.
Give the App a name, such as "ECTRatesApp".
"Authorization ( O Auth)" should already be selected, and you need to add, "Rating" and "Tracking" to the products included in the App by searching the various API's (use the slider to turn on rating and tracking). Then click "Save".
Enter your Client ID and Secret here in this admin page along with your UPS Account Number.


When you are done, you will get two alphanumerical fields
there is a "copy to clipboard" button.
The first one copy into the rate code field
the second one copy into the password field.
the shipper number is your 6 digit UPS account number
access key - leave empty

That should take care of it.

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