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Steved
Ecommerce Template Expert

United Kingdom
972 Posts

Posted - 06/23/2022 :  07:22:30  
Hi,

I have 3 ECT sites on the same server and can run the Database Utility for 2 of them.
However, the other says 'You do not have permission to view this page'
I'm guessing this is some permission issue but can you give me some suggestions as to what might cause this and how to fix?

Thanks,

Steve

Vince
Administrator

41325 Posts

Posted - 06/23/2022 :  07:24:56  
Hi Steve
You need to be logged in with the main admin login to use the Database Utility, not a secondary login.

Vince

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Steved
Ecommerce Template Expert

United Kingdom
972 Posts

Posted - 06/23/2022 :  09:59:25  
Hi Vince,

Iím not seeing an option to create a secondary login so Iím thinking Iím inadvertently logged in as a secondary user.
Trouble is, I canít remember the username of the main login!

Is there a way I can find this out in phpmyadmin perhaps? Or some other way?

Thanks,

Steve

dbdave
ECT Moderator

USA
9543 Posts

Posted - 06/23/2022 :  14:21:02  
Store Admin > change password, is where you will find the secondary logins.

Thanks,
David

Steved
Ecommerce Template Expert

United Kingdom
972 Posts

Posted - 06/23/2022 :  23:58:27  
Hi David,

Because there is no option for ĎNew Secondary Admin loginí, thatís why I think Iím somehow logged in as a secondary admin. As I canít recall the user for main admin, Iím not sure how to change this. If I follow the password reset procedure maybe I can change/fix this?

Steve

Vince
Administrator

41325 Posts

Posted - 06/24/2022 :  01:48:19  
Hi Steve
Yes, that sounds like it is the case. So do use the password reset file and that should get you back in as the primary login.

Vince

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Steved
Ecommerce Template Expert

United Kingdom
972 Posts

Posted - 06/24/2022 :  07:46:58  
That did it.
For some bizarre reason I had a secondary login with the same user name as the main but was logged in as secondary...

Thanks,

Steve
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