Posted - 09/11/2015 : 10:46:03
**ETA: per the discussion below, Google may suppress ratings that contain HTML formatting, so it's better to use plain text to indicate your response to a review, such as:
===================== Response from Example.com: =====================
Original post (to be ignored) is below. ***********
Hi, our store at www.ClogHog.com just implemented the Ratings and Reviews feature in our cart.
Our paid third-party review service gives us the ability to add comments and suggestions after selected reviews, but we assumed we'd lack this capability with our cart hosted reviews.
However, it turns out that you can add comments and suggestions to the bottom of any review by editing the review, adding some simple HTML to the end.
For example, adding this HTML:
<strong>Response from Clog Hog:</strong><br /> <em>Richard, please contact us for assistance and we'll be glad to suggest some workarounds for passing the nozzle through drain elbows if they're at least 2" ID.</em>
Gives this appearance on the Reviews page:
[img]http://i1379.photobucket.com/albums/ah131/pgdp123/Review-Comment_Clog-Hog_zps3v6lm09y.png[/img]
In the past it's been very helpful to add suggestions or to let others know how you helped the customer solve a problem mentioned in a review.
It's also been a good idea to keep the format of your comments consistent (say, by always using the same boldface title) and different from the customer's text (say, by italicizing your comments).
- Paul D.
Edited by - pauld on 02/19/2022 09:39:03
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