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NYDG
Advanced Member

261 Posts

Pre-sales questions only
(More Details...)

Posted - 02/07/2018 :  10:22:34  
After a recent upgrade some of the data in the categories and product information is coming up with this #65533; symbol. How can we correct this on a global level?

Sinbad
ECT Moderator

USA
65936 Posts

Posted - 02/07/2018 :  11:09:00  
Hi can you take a look at the post here https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=109427 and see if that helps.

Winners never quit, quitters never win
CSS and Responsive Designs
User Manual for Ecommerce Templates

NYDG
Advanced Member

261 Posts

Pre-sales questions only
(More Details...)

Posted - 02/08/2018 :  07:19:38  
I have updated the store pages from using:

<meta http-equiv="Content-Type" content="text/html;charset=ISO-8859-1">

to

<meta http-equiv="Content-Type" content="text/html;charset=utf-8">

I am see the same issue. What else can I do?

Andy
ECT Moderator

95440 Posts

Posted - 02/08/2018 :  08:02:37  
What charset was showing in the admin when you viewed source as that should be the same as the one on the store pages. The idea is that characters are entered in the admin using a particular charset so the store pages to display them correctly will need to be using the same.

Andy

Please feel free to review / rate our software

NYDG
Advanced Member

261 Posts

Pre-sales questions only
(More Details...)

Posted - 02/08/2018 :  08:21:33  
On the vsadmin/admin.php the code reads:

<meta http-equiv="Content-Type" content="text/html; charset=-8"/>

I also updated the included.php file with $adminencoding=utf-8;

Andy
ECT Moderator

95440 Posts

Posted - 02/08/2018 :  09:13:56  
Is that what showed in the admin when you first looked or has that been changed now? The store pages should use the same charset as what was originally showing in the admin.

Andy

Please feel free to review / rate our software

NYDG
Advanced Member

261 Posts

Pre-sales questions only
(More Details...)

Posted - 02/08/2018 :  09:15:20  
I haven't changed the admin section other than the includes file.

How can I make this change? Once the ECT area was updated it started showing these icons.

NYDG
Advanced Member

261 Posts

Pre-sales questions only
(More Details...)

Posted - 02/08/2018 :  13:43:47  
Any other ideas on how else to fix this issue?

Sinbad
ECT Moderator

USA
65936 Posts

Posted - 02/08/2018 :  14:27:52  
Hi can you let us know the url of the site so we can take a look.

Winners never quit, quitters never win
CSS and Responsive Designs
User Manual for Ecommerce Templates

NYDG
Advanced Member

261 Posts

Pre-sales questions only
(More Details...)

Posted - 02/08/2018 :  14:31:05  
Here is a link to the site I am looking into:

https://timberwolfbandmillblades.com/search.php?pg=1&stext=&sprice=&stype=&scat=

Sinbad
ECT Moderator

USA
65936 Posts

Posted - 02/08/2018 :  14:53:35  
Hi ok its not a general software character set issue but more of a issue with using trademark what symbol are you trying to show there?

Winners never quit, quitters never win
CSS and Responsive Designs
User Manual for Ecommerce Templates

NYDG
Advanced Member

261 Posts

Pre-sales questions only
(More Details...)

Posted - 02/08/2018 :  15:21:25  
Yes, that is correct.

Andy
ECT Moderator

95440 Posts

Posted - 02/08/2018 :  23:59:16  
Can you go to Store Admin > Database Utility and check what collation is showing there for the database fields? Are they all set to utf8_general_ci or something else?

By the way, it looks like some of your pages are missing the ectcart.css file so the display isn't what it should be.

Andy

Please feel free to review / rate our software

NYDG
Advanced Member

261 Posts

Pre-sales questions only
(More Details...)

Posted - 02/13/2018 :  12:48:09  
We are seeing utf8_unicode_ci within the VSADMIN -> DATABASE UTILLITY -> COLLATION

Yes - I am cleaning up the pages now with the new ectcart.css page.

Sinbad
ECT Moderator

USA
65936 Posts

Posted - 02/13/2018 :  14:13:14  
Hi that should be good I wouldn't recommend changing it. Try changing one of the products with trademark in the name use & t r a d e ; with no space between the characters.

Winners never quit, quitters never win
CSS and Responsive Designs
User Manual for Ecommerce Templates

NYDG
Advanced Member

261 Posts

Pre-sales questions only
(More Details...)

Posted - 02/27/2018 :  12:10:20  
We are still seeing the errors - Plus when viewing the catalog area of the VSADMIN we also see these icons where there should be spaces. I have a screen shot if you would me to send it over.

NYDG
Advanced Member

261 Posts

Pre-sales questions only
(More Details...)

Posted - 02/27/2018 :  12:17:30  
Any other ideas?

Yes, when using & t r a d e ; (without spaces) does work. Why would the special character change when updating the ECT software?

Sinbad
ECT Moderator

USA
65936 Posts

Posted - 02/27/2018 :  12:21:33  
Hi, using special characters is tricky as it depends on the char set on the pages and the database char set is it working or not working?

Winners never quit, quitters never win
CSS and Responsive Designs
User Manual for Ecommerce Templates
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