isntworkdull
Ecommerce Template Expert
United Kingdom
879 Posts |
 Posted - 04/30/2018 : 11:43:25
Hi All Just trying to set up mailchimp intergration, I entered the API key and it found my MC account and my lists - I created a new one in my EC admin section and it appears in my MC account... Now i tried to "SYNC ALL emails (1920) with list" - but when i click go it says: No Emails To Sync.
Operation Successful ! Seems odd it tells me I have 1920 emails, but then wont sync them as it says i have none... Any ideas whats going wrong here? let me know James |
isntworkdull
Ecommerce Template Expert
United Kingdom
879 Posts |
Posted - 04/30/2018 : 11:52:51
Sorry should also point out, when i first clicked the "mailchimp integration" button and enetred the API key it showed my current lists in mailchimp and also 1 new one called "Ecommerce Plus Database - 1920 members"
I do not have the option to delete this list, and it does NOT appear in my Mailchimp admin section.
|
Andy
ECT Moderator
95440 Posts |
Posted - 04/30/2018 : 12:07:46
|
isntworkdull
Ecommerce Template Expert
United Kingdom
879 Posts |
Posted - 04/30/2018 : 12:27:42
Hi Andy,
No, it wont sync the emails - just keeps saying "no emails to sync"
It seems to me it has automatically put the emails in the list called "Ecommerce Plus Database - 1920 Members" but it is not showing me this list in the Mailchimp website
|
isntworkdull
Ecommerce Template Expert
United Kingdom
879 Posts |
Posted - 04/30/2018 : 12:50:38
Thought it would be easier to show you what i mean...
1: see https://ibb.co/eNstBx
This is what happens when i intergrate with mailchimp - as you can see there is already a list called "Ecommerce Plus Database - 1920 Members"... The only option i have with this list is to "add new signups"... AND more importantly this list is not visable in my mailchimp account.
2: If i click "create mailchimp list" i can create a new list via ECT admin - see: https://ibb.co/dymaPH here I have created a new list called "JMC Secure Newsletter" but it has 0 members... If i try to "SYNC ALL emails (1920) with list" I get a message saying no emails to sync (see: https://ibb.co/e0GaPH)... Also note when i create this list, it is visible in my mailchimp account.
Any ideas?
|
Andy
ECT Moderator
95440 Posts |
Posted - 05/01/2018 : 00:41:44
I'm not really sure why you are getting the zero emails synced message. Can you try selected emails and see if you get the same quote:
To add selected emails go to the ECT mailing list admin page and perform a search for those emails you want to add to the list. Once the emails display, click on the MailChimp Integration button and those emails from the search results will have been automatically added to your new list.
https://www.ecommercetemplates.com/help/mailchimp.asp Andy Please feel free to review / rate our software |
dbdave
ECT Moderator
USA
10289 Posts |
Posted - 05/01/2018 : 06:45:44
Hi, sorry to break into your thread, but this never worked for me either.
I have to do things to old way.
Export new signups to a csv and go to the mailchimp site and add them to my mailchimp list there and send my emails there.
I have never been able to use the mailchimp integration.
|
Andy
ECT Moderator
95440 Posts |
Posted - 05/01/2018 : 07:10:14
I'll do some testing here, I can't remember reports of the sync feature not working and this part of the code hasn't changed for quite a while, although of course something may have changed on the Mailchimp side. Andy Please feel free to review / rate our software |
dbdave
ECT Moderator
USA
10289 Posts |
Posted - 05/01/2018 : 07:17:37
Andy, I don't mean to be a party crasher, but it never worked for me.
I just never spoke up.
It would be great if it did though.
I can get you (or Vince) a peek in my admin if you like.
|
Andy
ECT Moderator
95440 Posts |
Posted - 05/01/2018 : 07:43:15
|
Paradise
Ecommerce Template Guru
USA
1602 Posts Pre-sales questions only (More Details...)
|
Posted - 05/01/2018 : 07:45:11
I have always used the search list function to update my MC list, it has always worked and still does as of today.
I did try to ad all 30,000 email to a new MC test list, but after a few minutes I get a 500 error.
Mark
Responsive Design Deals Ecomm Plus - ASP 6.8
www.paradiseclothingco.com
|
isntworkdull
Ecommerce Template Expert
United Kingdom
879 Posts |
Posted - 05/01/2018 : 10:02:18
Hi Andy,
Just to confirm, it doesnt matter if i choose "sync ALL emails..." or "sync selected emails" i get the "no emails to sync" message...
I can provide access to my ECT admin if required?
let me know
James
|
dbdave
ECT Moderator
USA
10289 Posts |
Posted - 05/01/2018 : 21:34:23
I sent over the credentials Andy.
|
Andy
ECT Moderator
95440 Posts |
Posted - 05/02/2018 : 00:47:19
James, sorry I missed your last message - please do send me on the details. David, yours looks different, on attempting to sync you get an error "The following error occurred: The requested resource could not be found." - It's almost like the list isn't being recognized. You don't have a non-modded test store you can try that on, do you? Andy Please feel free to review / rate our software |
dbdave
ECT Moderator
USA
10289 Posts |
Posted - 05/02/2018 : 06:53:29
Hi Andy, perhaps you missed it in my email, but that link to my admin is a fresh upload of 100% stock ect code with no mods at all.
|
Andy
ECT Moderator
95440 Posts |
Posted - 05/02/2018 : 07:30:01
Apologies, I see that now and didn't first thing this morning when I was looking. Searching around the net the most common reason for that error is when a list can't be found but that doesn't seem right as it is listed in the admin so I'll have to looks some more. Andy Please feel free to review / rate our software |
Andy
ECT Moderator
95440 Posts |
Posted - 05/02/2018 : 07:49:56
Can you try to sync the lists and then look in your hosting error logs to see if anything of help is reported there. The error on the page is quite generic and although it points to a problem of not recognizing the list I'm not entirely sure that's the problem here. Andy Please feel free to review / rate our software |
isntworkdull
Ecommerce Template Expert
United Kingdom
879 Posts |
Posted - 05/03/2018 : 09:15:20
Hi Andy
I emailed over login details yesterday - any news?
let me know
James
|
Andy
ECT Moderator
95440 Posts |
Posted - 05/03/2018 : 09:41:13
I looked at your site and get the same behaviour as you do. I followed up with David who posted on this thread as well as the problems may be related. As soon as I have some news, I'll let you know. Andy Please feel free to review / rate our software |
isntworkdull
Ecommerce Template Expert
United Kingdom
879 Posts |
Posted - 05/15/2018 : 10:06:17
Hi Andy,
Any news on this?
With the new GDPR law coming into effect on 25/5 could really do with my website / mailchimp automatically syncing etc...
Please advise
|
Andy
ECT Moderator
95440 Posts |
Posted - 05/15/2018 : 10:19:15
|
| |
mailchimp integration issue