payment authorisation

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quantum503 Advanced Member United Kingdom 230 Posts Pre-sales questions only (More Details...)	Posted - 02/13/2020 : 04:24:52 Hi My client has received two payments from a customer, one by visa and one by mastercard. Only one of them (the mastercard one) shows up in the orders list - there are no gaps, and that order shows as unauthorised. In the payment processor control panel both transactions show as valid with authorisation codes. How can I find out what's going on? Thanks Eric Lewis
Vince Administrator 42470 Posts	Posted - 02/13/2020 : 05:53:39 Hi Eric Does the payment processor control panel show the cart order id? Which payment processor is it? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
quantum503 Advanced Member United Kingdom 230 Posts Pre-sales questions only (More Details...)	Posted - 02/13/2020 : 06:16:38 Hi Vince Both the orders have the same ID 2009680. the mastercard payment is timestamped 2020-02-12 16:14, and the visa payment 2020-02-11 20:35. The payment processor is Cardstream, which I have set up as a custom processor. Thanks Eric
Vince Administrator 42470 Posts	Posted - 02/13/2020 : 08:41:56 Hi Eric Then what it sounds like is that when returning from Cardstream the payment isn't "closed" by your custom payment processor. Could that be the case? Who set up the customer payment system? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
quantum503 Advanced Member United Kingdom 230 Posts Pre-sales questions only (More Details...)	Posted - 02/13/2020 : 09:16:15 Thanks Vince The customer payment system was done by Dean at eComWebstore. It works pretty well with most payments. But I've done a bit of asking around and it seems that the hosting company that I use was affected by some power glitches at the time of the first transaction, and so the response from Cardstream could possibly not have been processed correctly - which may explain why the order was not closed. Does that make sense? It might also explain how the customer was able to pay again for the same order. But the problem at the server had been sorted by then, so wouldn't that have shown up as a normal authorised transaction? Eric
Vince Administrator 42470 Posts	Posted - 02/14/2020 : 02:46:05 Hi Eric To make sure everything is working ok, why not try a couple of test transactions going through your order process twice for a cheap product? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
quantum503 Advanced Member United Kingdom 230 Posts Pre-sales questions only (More Details...)	Posted - 02/14/2020 : 07:21:35 Hi Vince It all seems to be working OK again now. Thanks for your help. Eric
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