I have struggled for years with the order status emails never quite looking how I wanted them to, then by chance when looking for something else, I came across this in the instruction manual...

You will see a message here telling you if you have set HTML Emails to on or off If you want to switch them on and send HTML emails rather than plain text
mails then you will need the following addition
to vsadmin/includes.asp
htmlemails=TRUE

or vsadmin/includes.php
$htmlemails=TRUE;

If you are going to send HTML enriched emails then you may want to use the
CK HTML Editor which gives you a wysiwyg interface. If you don't already
have it installed then it is available for download on our downloads page


I already have the ck editor installed and htmleditor="ckeditor" in my includes file. I added htmlemails=TRUE to the includes file, but I'm not seeing the wysiwyg editor on the emails page and I still get a message that says

HTML EMails is currently Not On


Can you help ?

Hi Gemma
Can you login to your admin and go to main settings > emails settings and set the drop down for Email Format to html emails and see if that helps at all?



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That has done the trick. thank you Phil.
There's no mention of this in the manual, unless I misssed it.