Hope you can help
we (Andy) updated https://www.cigarette-bins-direct.co.uk a few months back to latest release ahead of the sage pay opal change over
site has worked fine - however last 48 hours we have had 2 orders and both failed with a error 2003 and a message through saying no address postcode or csv
Is this a known problem. - is there anything needed to be done?
Help

Many thanks
Richard

Hi Richard,
One of my clients had a recent problem so I switched the integration method to take payments on the Opayo site rather than 'take payments on site'

That seemed to sort it out

So login to your admin and go to orders > payment providers > see full list of payment providers > Elavon / Opayo / SagePay > modify

What do you have for the integration method?



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Thank you Phil,
It was already set to take payment on the opayo site
It hands over to opayo but the transaction fails with the error nessage of no post code, address or csv,
Now this site has worked fine for years so I did think it was cistomer error but no the last 2 orders in last 24 hours have failed

Hi Richard,
Can you temporarily add $debugmode=TRUE; to your vsadmin/includes.php and run a test transaction?

Remove that line imediately after the test and let us know what output you receive if any?



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Hi Phil

I get the following

POST parameters
GET parameters
GET: crypt : <snip>
Sorry, there seemed to be an error !

If you need any help with your purchase, then please be sure to contact us.

2003 : An ERROR has occurred in our System.
Continue Shopping

interestingly if I try the transaction with PayPal through opayo it worked fine

Hi Richard
I tried here and everything seemed to be ok and looking at the error details for "Error 2003" it looks like this is something you need to take up with Opayo. Have you done so? And if so, did they get back to you?

Vince

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thank you Vince

I'll phone Opayo Mionday and see if I can learn anything more. Its just odd its worked without issue and now just stopped and the PayPal side of opayo works just not the visa debit

Ill report back when I have spoken with them :)

Hope your well

Kind Regards
Richard

** Update

Okay after 3 phone calls with opayo... its an opayo issue with Terminal IDs.

Despite the company not changing merchant bank or any details changing at all (other than the sagepay handing over to Elavon / opayo) for whatever reason the terminal ID's are wrong so Opayo have had to do a 24 hour update by requesting these from the Merchant account

Using the Opayo system to make payment with PayPal then it works fine its the communication between opayo and the merchant account

Sorry for checking here first

Kind Regards
Richard

Hi Richard
No problem at all and that's what we're here for. Glad it's sorted now!

Vince

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