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 PayPal Checkout issues when using loyalty points.
Author    Topic »  

graystoke
Starting Member

United Kingdom
3 Posts

Posted - 05/05/2025 :  10:04:12  
Hi,

I have a couple of issues with PayPal Checkout integration:

1) When using PayPal Checkout Standard and card payments when there are loyalty points discounts added to the order:
After entering the card details and clicking the pay button, we get an error along the lines of "We're sorry, something seems to have gone wrong. We'll take you back to the checkout so you can try again."
This only seems to happen when the discount includes loyalty points. It will accept discount coupon discounts without issue. We don't use Gift Certificates so I've not tried those.

2) We're not currently using Checkout Advanced as the only advantage for of using Advanced for us would be to enable GooglePay and ApplePay options but we can't seem to get these to work.
According to PayPal, we have everything set-up correctly but we don't get the option of switching these on when we select "Use PayPal Advanced" in the ECT PayPal Checkout settings.

Currently using PHP v7.8.0 but I am very reluctant to update to the latest version as I've made so many modifications.


Edited by - graystoke on 05/05/2025 10:42:07
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