emailencoding issue

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Harry Starting Member 38 Posts	Posted - 05/20/2025 : 09:16:01 Hello, Im using the ASP 7.7.8 version and added some static content in the email that is sent to the store owner and customer. The email is received correctly but the german special characters do not appear correctly, in the subject and also in the message body. In the includes.asp i have these 2 lines: adminencoding="utf-8" emailencoding="utf-8" In the admin, email messages, ihave this as subject: "Herzlichen Dank für Ihren Auftrag!" but in the email received, it shows: "Herzlichen Dank fÃ¼r Ihren Auftrag!" same weird characters in the body. Can you please advice how to fix this issue?? Thanking you in advance Best regards, Harry
dbdave ECT Moderator USA 10506 Posts	Posted - 05/20/2025 : 09:28:13 Have you copied and pasted that text from another source, or you typed it in. We see this when we have copied from another document. Thanks, David
Harry Starting Member 38 Posts	Posted - 05/20/2025 : 09:40:08 Hi Dave, thanks for prompt reply. I did past it from Word, now i did directly from notepad++ but still same issue
Harry Starting Member 38 Posts	Posted - 05/20/2025 : 10:26:55 Hello, I now typed in directly the german characters. still doesnt work! please help...i cannot go live like this
Ratfink11 Advanced Member USA 201 Posts	Posted - 05/20/2025 : 10:46:33 Are these the Umlaut Charactures? Sounds like It may be related to a Font issue. Might try using Notepad to test instead of ++ Or try type every characture. Ä = <code>Ä</code> ä = <code>ä</code> Ö = <code>Ö</code> ö = <code>ö</code> Ü = <code>Ü</code> ü = <code>ü</code> Edited by - Ratfink11 on 05/20/2025 11:17:16
Harry Starting Member 38 Posts	Posted - 05/20/2025 : 10:55:24 I tried the basic notepad, notepad++, even typed german and portuguese characters directly from keyboard. They all come weird characters
Harry Starting Member 38 Posts	Posted - 05/20/2025 : 11:06:01 in the MySQL database, even if i typed in the Umlaut Characters and portuguese ones, i get this in the emailmessages table: Herzlichen Dank fÃ¼r Ihren Auftrag!Ã§ this should read: Herzlichen Dank für Ihren Auftrag!ç the last, portuguese character is for testing.
Ratfink11 Advanced Member USA 201 Posts	Posted - 05/20/2025 : 11:20:42 Can you try to type charactures by Code? listed in my post prior to this? Edited by - Ratfink11 on 05/20/2025 11:35:54
Harry Starting Member 38 Posts	Posted - 05/20/2025 : 11:25:50 i got this: Herzlichen Dank fÄr Ihren Auftrag! and sorry, but this is not a solution to give to my german customer. so, each time he has to put special or html entities instead of his own alphabet??? i cannot tell him, if you want to have ö, then type: <code>ö</code>. Correct???
Ratfink11 Advanced Member USA 201 Posts	Posted - 05/20/2025 : 11:31:08 Typing each characture was a test to see if it would work. Troubleshooting. Could be the configuration of the browser. May need to force browser to use UTF-8 using .htaccess. I cant think of anything else at the moment if this doesnt work. Others should reply.
Harry Starting Member 38 Posts	Posted - 05/20/2025 : 11:34:50 or it is the actual script that sends out the emails and is using different encoding. Do we know which file is called? ASP version i'm waiting for one of the platform owners/coders to reply and sort this issue Edited by - Harry on 05/20/2025 12:51:09
Harry Starting Member 38 Posts	Posted - 05/21/2025 : 06:09:13 i fixed the issue... i added this in includes.asp adminencoding = "ISO-8859-1" emailencoding = "ISO-8859-1" Now, the german special characters are sent correctly in the email
Vince Administrator 42982 Posts	Posted - 05/21/2025 : 08:03:27 Hi Harry If you have your site in UTF-8 which is more than likely that you do then it's probably not a good idea to set the adminencoding to iso-8859-1 and you may find that products displayed on the site have the special characters mangled now. I think what this may be is that you need to set the charset in the HTML email header. But do you want to go back to UTF-8 or stick with iso-8859-1 ? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Harry Starting Member 38 Posts	Posted - 05/21/2025 : 21:54:03 Hello Vince yes i would prefer to use utf-8.... how can we solve the issue with the email using utf-8 as admin and email encoding?? thank you
Vince Administrator 42982 Posts	Posted - 05/21/2025 : 22:13:00 Hi Harry Assuming you are sending HTML emails could you include this in the <head> section of the email... <meta http-equiv="Content-Type" content="text/html;charset=utf-8"> Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Harry Starting Member 38 Posts	Posted - 05/22/2025 : 04:16:12 Hello Vince, I added the line in code mode, encoding is back to utf-8, html email is enabled...i still dont see the german special characters. When i go back to the email messages, i dont see the line i added anymore: <meta http-equiv="Content-Type" content="text/html;charset=utf-8"> when you click submit, the meta line is ignored. Edited by - Harry on 05/22/2025 04:20:46
Harry Starting Member 38 Posts	Posted - 05/23/2025 : 01:15:18 Hello Vince, I am using froala editor by the way. I removed it, then saved the email message with the meta line (this time i can see the line is in there), but still the german characters are not showing correctly. I enabled froala editor now cause the owner is using it for the products description. What else can we try?? thanks
Vince Administrator 42982 Posts	Posted - 05/23/2025 : 02:18:32 Hi Harry Ok, could you make sure the content-type line is set and then send the email to me at vince AT ecommercetemplates DOT com and I'll see what's up with it. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Harry Starting Member 38 Posts	Posted - 05/23/2025 : 02:36:52 I have just sent you the email...im using the Email Headers / Footers (2nd button) in Email Messages Administration
Vince Administrator 42982 Posts	Posted - 05/24/2025 : 01:31:06 Hi Harry Can you please try adding these two lines to your vsadmin/includes.asp file and first, make sure all your product pages are ok and then try another email test... response.charset="utf-8" response.codepage=65001 Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Harry Starting Member 38 Posts	Posted - 05/24/2025 : 01:40:04 Hi Vince, I tried those 2 lines, it messes up the german characters on the front end. Also, i added the meta line in the incemail.asp file, i saw in the source that it was included in the <head> section, still the characters were not showing correctly
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