Ask a Question form issue

Author	« Topic »
Zumboddy Starting Member USA 17 Posts Pre-sales questions only (More Details...)	Posted - 03/09/2026 : 06:25:25 When a customer enters the 'Ask a Question' form, their email address is not included when we get the email. Everything shows but the email address.Any idea what needs to be edited?? Using ASP v7.9.3 Tim Winn
dbdave ECT Moderator USA 10697 Posts	Posted - 03/09/2026 : 08:45:49 It's there, in the "reply to" header... Just click reply and their email should be there. Thanks, David
Zumboddy Starting Member USA 17 Posts Pre-sales questions only (More Details...)	Posted - 03/09/2026 : 10:18:44 Thanks! Tim Winn
dbdave ECT Moderator USA 10697 Posts	Posted - 03/09/2026 : 11:32:37 You're welcome Tim. Thanks, David
tgorski Ecommerce Template Expert USA 933 Posts	Posted - 05/21/2026 : 08:08:36 I am also having the same problem but when I hit reply, it has the same email (the one it got sent to) inserted into the reply... So in other words, it sends to itself. Now, in the store email settings, it is using the phpmailer type. I noticed if using the "default" mail system it works (at least it did a while back a couple of versions ago), but I need authenticated email hence using phpmailer. Tim Gorski
tgorski Ecommerce Template Expert USA 933 Posts	Posted - 05/26/2026 : 11:08:31 anyone? Tim Gorski
tgorski Ecommerce Template Expert USA 933 Posts	Posted - 05/28/2026 : 21:59:48 REPOST: hoping someone will see this? I am also having the same problem but when I hit reply, it has the same email (the one it got sent to) inserted into the reply... So in other words, it sends to itself. Now, in the store email settings, it is using the phpmailer type. I noticed if using the "default" mail system it works (at least it did a while back a couple of versions ago), but I need authenticated email hence using phpmailer. Tim Gorski
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