add to cart buttons not working

Author	Topic »
charmarsh Ecommerce Template Expert USA 980 Posts	Posted - 09/14/2026 : 09:37:30 Add to cart buttons not working.
dbdave ECT Moderator USA 10752 Posts	Posted - 09/14/2026 : 09:55:00 Did you recently update? Most often this is simply the ectcart.js file have not been updated, or is not connected to your pages. Thanks, David
charmarsh Ecommerce Template Expert USA 980 Posts	Posted - 09/14/2026 : 09:55:24 no. nothing new.
charmarsh Ecommerce Template Expert USA 980 Posts	Posted - 09/14/2026 : 09:57:55 no did not make any changes recently Edited by - charmarsh on 09/14/2026 09:59:55
dbdave ECT Moderator USA 10752 Posts	Posted - 09/14/2026 : 10:54:24 I checked the site in your profile and it worked for me.. Is this a different site? Thanks, David
charmarsh Ecommerce Template Expert USA 980 Posts	Posted - 09/14/2026 : 11:01:10 Yes, it is: www.theairbeddoctor.com Thank you
charmarsh Ecommerce Template Expert USA 980 Posts	Posted - 09/14/2026 : 11:19:13 it looks to me like the css file is linked. can you take a look and see what else may be the issue please?
dbdave ECT Moderator USA 10752 Posts	Posted - 09/14/2026 : 11:23:50 Just an FYI - You can see javascript errors on the page, by hitting that button and hit F12 (or right click > inspect) to view the browsers console. You have the following error - Uncaught ReferenceError: gtag is not defined Go to your admin Main Settings > Google reCaptcha + Analytics 4 and check what you have set there. Make sure it's for this site - remove the credentials if they are for another site. That should fix it. David
charmarsh Ecommerce Template Expert USA 980 Posts	Posted - 09/14/2026 : 11:27:58 Thanks Dave, i removed the site tag and all is working now. yay. I still need to put in a tag for our adwords tracking. Edited by - charmarsh on 09/14/2026 11:30:34
dbdave ECT Moderator USA 10752 Posts	Posted - 09/14/2026 : 15:36:38 Check the tag to be sure it's for that website, and correct, and try to renter it after that. David
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