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Vince
Administrator

41803 Posts

Posted - 10/30/2022 :  08:19:43  
Hi 1234
quote:
Maybe it is a javascript error as you suggested.?
Ok, I would need to have a run through checkout on your site to see what is happening. On my test site everything is working so I need to try it on yours.

Vince

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1234
Ecommerce Template Expert

USA
938 Posts

Posted - 10/30/2022 :  08:42:56  
Thanks Vince,

I'm sorry to be so much trouble. I do appreciate your time, and your help on this.

Vince
Administrator

41803 Posts

Posted - 10/31/2022 :  09:01:30  
Hi 1234
It's no trouble at all and I'm glad to help. Just send details of the place I can test this to my email for instance.

Vince

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1234
Ecommerce Template Expert

USA
938 Posts

Posted - 10/31/2022 :  09:43:26  
Thanks Vince! Email sent.

Vince
Administrator

41803 Posts

Posted - 11/01/2022 :  12:09:08  
Hi 1234
I did some digging and what I think is actually happening is that the system is working when using the FireFox browser, but not when using Chrome. As there is no feedback from Stripe in the Console I'm at a bit of a loss as to what is going on so I've written to Stripe support and we'll see if they have any idea.

Vince

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1234
Ecommerce Template Expert

USA
938 Posts

Posted - 11/01/2022 :  12:23:15  
Thanks Vince.

Once again Google Chrome requires extra attention for something that works fine every place else Maybe they have an "Extension" for that.

Hopefully Stripe is already aware of this and can provide some advice.

I do appreciate it! Staying tuned......

Vince
Administrator

41803 Posts

Posted - 11/02/2022 :  05:32:28  
Hi 1234
Stripe are asking for more details now. Are you (or anyone else) able to have a run through checkout and confirm what I have found, that using FireFox you can checkout successfully but only with Chrome it just hangs?

Vince

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Phil
ECT Moderator

United Kingdom
7467 Posts

Posted - 11/02/2022 :  05:44:13  
Hi Vince,

I've just tried checking out on my own site using Chrome and nothing happens when you attempt to submit after entering card details
You can try it yourself here if like - https://www.bettapages.com/pay-your-bill.php



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Vince
Administrator

41803 Posts

Posted - 11/02/2022 :  06:40:03  
Hi Phil
I just tried and I get the same, Chrome just hangs but FireFox correctly rejects the card number.

Vince

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Phil
ECT Moderator

United Kingdom
7467 Posts

Posted - 11/02/2022 :  06:52:34  
Yep, very strange.
I've reverted it back to off site for the moment, but if you need to test again let me know and I'll switch it.



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1234
Ecommerce Template Expert

USA
938 Posts

Posted - 11/03/2022 :  06:47:29  
Vince,

Sorry for the delay. I did try a sample purchase in Firefox and it went through fine. It does nothing in Chrome unfortunately. I haven't tried other browsers like MS Edge, IE, etc so not sure how it works in those...

Vince
Administrator

41803 Posts

Posted - 11/05/2022 :  05:09:20  
Hi All
Stripe came back for more details and say they are still looking into this.

Vince

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Vince
Administrator

41803 Posts

Posted - 11/09/2022 :  04:25:54  
Hi All
I'm pleased to say that this is fixed now and you just need a new copy of the inccart.asp/php script from the updater.

Vince

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1234
Ecommerce Template Expert

USA
938 Posts

Posted - 11/09/2022 :  18:53:23  
Vince,

Got it. It seems to be working fine in Chrome now. I will keep it on now and see what happens.

Thank You!

1234
Ecommerce Template Expert

USA
938 Posts

Posted - 11/29/2022 :  05:52:51  
I received 2 message from customers yesterday evening stating that they entered their credit card information and the page didn't propagate, it just sat and nothing happened. I had to send Strip email invoices for them to complete their purchase. This morning I arrived to find 5 shopping cart abandonments and no complete orders. I made a sample purchase this morning using Google Chrome and the page seemed like it was going to sit for a few seconds and then finally went through to the thanks page. It seems that this method may still not be completely stable (?) If I continue to receive cart abandonments today I will have to switch back to the old deprecated method.

I am wondering if anyone else using this Stripe checkout method has been experiencing any similar issues?

1234
Ecommerce Template Expert

USA
938 Posts

Posted - 11/29/2022 :  18:23:17  
After a bit more testing I am fairly certain that the Take Payments Onsite Stripe checkout method has stopped working for whatever reason. After receiving the 2 emails from customers yesterday evening informing me that the submit button was not working, as well as the 5 additional cart abandonments that followed (and no successful orders), I switched my Stripe method back to the New SCA-Ready Stripe Checkout. The next 22 orders were successful using the SCA-Ready method. To continue the testing, I switched back to Take Payments Onsite this afternoon and the following 3 orders were cart abandonments.

After these tests today I feel fairly certain that the Take Payments Onsite method is unstable, although I have no idea why or what may have happened to cause it to stop working. I haven't made any changes to my site since implementing the Take Payments Onsite method several weeks ago. For now anyway I have switched back to the New-SCA-Ready Stripe Checkout.

Vince
Administrator

41803 Posts

Posted - 11/30/2022 :  10:47:31  
Hi 1234
I've been trying test transactions with different browsers here and it all seems to be fine. Would it be an idea to get on to Stripe about this? Maybe they had a bit of down time?

Vince

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dbdave
ECT Moderator

USA
9751 Posts

Posted - 11/30/2022 :  14:27:49  
In addition to what Vince wrote, I would say that if you can put the new version back, and duplicate the issue, while the issue is present, right click in the screen and click "inspect" and then check the "console" for any errors and that may give a clue to the issue.

David

1234
Ecommerce Template Expert

USA
938 Posts

Posted - 12/02/2022 :  17:32:36  
I'm going to do some more testing with this because I really do like the on-site version of Stripe. The only thing that I've noticed when testing it myself is sometimes the screen will sit for a few seconds before going to the Thanks page. Sometimes it acts as if it isn't going to do anything at all, but then it goes through. It is difficult to get any information from customers that have experienced problems with it. One of the 2 customers that had informed me that the form wasn't working never responded to my inquiry as to which browser he was using at the time. The other customer informed me that she was using Chrome, on a desktop pc but I wasn't able to duplicate the error myself.

I'll switch it back to take payments on-site and continue testing....

1234
Ecommerce Template Expert

USA
938 Posts

Posted - 12/20/2022 :  14:06:47  
Just an update on this, I was finally able to talk to a shopping cart abandonment customer about why they left the cart (they hardly ever reply to me). This is the reason he left the cart:

"I entered in all my information, including credit card info and hit the bar at the bottom to check out and the bar went from an illuminated blue bar to a faded grey bar and nothing happened....it's like it took it and then nothing."

This customer was using a Mac pc with Safari browser. I am not sure what else can be done about this issue without experiencing the issue myself again, and then clicking "inspect" as David suggested.

I really don't want to have to switch back on the old version of Stripe again, but I receive just as many cart abandonments as I do completed orders on a daily basis (approx 15 abandonments per day).

Edited by - 1234 on 12/20/2022 15:53:47
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